Experienced Product Manager with an MBA and MSIS, specializing in data-driven decision-making and business intelligence. Proven track record of launching successful products and driving growth in the financial services and technology sectors.
Experience
WISPNEST
Founder & Product Strategist
• Identified a market need and founded WispNest, a cybersecurity compliance platform tailored for small to mid-size tax firms. Successfully bootstrapped the company from concept to launch within six months.
• Conducted in-depth customer research to define product requirements, led the development of a user-friendly platform, and executed a multi-channel marketing strategy, resulting in consistent customer acquisition.
• Selected and implemented an optimal tech stack to build a scalable and secure platform, ensuring seamless user experience and data protection.
• Prioritized user experience by automating processes, designing intuitive interfaces, and streamlining workflows to enhance product adoption and usability.
effectiveBI
Business Intelligence and Analysis Consultant
· Lead consulting engagements, delivering data-driven solutions to clients across diverse industries.
· Leverage expertise in SQL, Python, Excel, PowerBI, and Tableau to transform complex data into actionable insights.
· Design and implement robust analytics frameworks, optimizing data workflows and enhancing business performance.
· Provide comprehensive, data-driven recommendations to improve strategic decision-making and operational efficiency.
· Mentor and guide teams in best practices for data analysis, visualization, and reporting.
Nymbus
Client Care Manager
· Excelled in utilizing data analytics to enhance customer service, resulting in improved client satisfaction and reduced issue resolution times.
· Played a pivotal role in integrating analytics with product development, ensuring data-driven decision-making aligns with client needs and industry trends.
· Fostered collaboration across departments to streamline data flow, improving product and service quality.
Fiserv
Product Manager (DNA Go-to-market strategy)
• Collaborated with the division president to define and execute strategic product roadmaps.
• Led client-facing initiatives, including regular meetings with C-level executives at financial institutions, to gather feedback, address pain points, and communicate product enhancements.
• Spearheaded the development and execution of data-driven go-to-market strategies, leveraging analytics to understand market demands, optimize pricing, and drive product adoption.
Manager, Development Business Support Applications & BI Reporting
(Internal Product Manager)
• Product Managed business intelligence and reporting solutions, leading a team to deliver actionable insights into client services, sales, and project management.
• Established and refined data review and validation processes, ensuring the integrity and accuracy of insights used for strategic decision-making across the business.
• Championed the use of data analytics in identifying trends, forecasting, and enhancing decision-making processes, significantly contributing to operational efficiency and the success of product initiatives.
Manager, Development and Quality Control of PeopleSoft Applications
(Product Owner & Project Lead)
• Owned the product lifecycle for PeopleSoft and Salesforce applications, managing the SDLC from inception to deployment, ensuring timely delivery and maintenance of high-quality software
• Led strategic migrations from PeopleSoft ERP to SAP and PeopleSoft CRM to ServiceNow, improving data accuracy, process efficiency, and case workflow.
• Gathered and prioritized product requirements through continuous collaboration with users and leadership, prioritize requirements, and deliver developments that improved business efficiency and application utility.
Education
Bachelor of Science, Economics
Ibague (Tol), Colombia 2001
Management, Marketing and Accounting Emphasis
Master of Business Administration (MBA)
Corporate Finance Emphasis
St. Louis, Missouri 2015
Master of Science in Information Systems (MSIS)
Data Analytics Concentration
Fort Lauderdale, Florida 2021
”Al is such a great asset to a team! He is always willing to support and assist those around him and is a positive force to keep others motivated. He is able to solve problems and create efficiencies to help improve processes both for customers he supports and internally for team mates .”
- Stacy Giansiracusa
Nymbus - Release Coordinator
”Al is someone that truly invested in his craft and dedication to his profession. My overall knowledge in how to deal with and manage clients with success has significantly increased since working with Al. He has a great analytical mind and is detailed in his work. He has amazing character and cares about the success of others as he understands the importance of teamwork. Great communicator and resounding knowledge in the financial service industry.”
- Don Hewston
Nymbus - Client Care Manager
”Al always is the first to jump in and help the team. When he does not know the answer, he rolls up his sleeves, analyzes the situation and finds a solution. Al has a positive attitude and a constant smile on his face. It was a great pleasure to know and work with Al. He would be a valuable asset to any team.”
- Joan Dean
Nymbus - VP Client Success
”Al was great to work with as the product manager for the financial services application that I manage development for. He picked up the product knowledge fast and hit the ground running. He continuously reached out to our development and support teams asking how he could help us. Was a great communicator to our client base. I hope to have the opportunity to work with Al again in the future. ”
- Justin Reed
Fiserv - Product Owner
”Al is a great person to work with. He has help the team in several occasion where he step up and took ownership with no hesitation. He is a big learning fan and at the same time he picks up skills in a short time. ”
- Jason Wu
Fiserv - NetSuite Developer